KAXI Lay Down Claw - Lt Tortoise

Shipping & Handling

• Free Shipping for orders $100+
• Orders under $100 pay a flat rate $6.95 shipping charge
• All orders are shipped by USPS or UPS
• Gift Cards purchased online will be emailed to the email address given. We are happy to mail a physical gift card as well. To request to have a gift card emailed, please contact info@512-boutique.com and we would be happy to get one sent out to you. Please include the order number, the address to ship to, and any special message you would like written on the gift card.
• Online orders for shipping will be processed and shipped within 1-2 business days.
• Online orders for in store pickup will be processed and ready to pickup at our store location within 1 hour during normal business hours: M-F 10am - 7pm, Sat. 10am – 5pm, and Sun. 11am – 3pm

ORDER STATUS & TRACKING INFORMATION

All orders are shipping from our New Ulm, MN location by USPS or UPS within 1-2 business days of original purchase date. Once the order is shipped, you will receive an updated shipping notification with a tracking number. Allow for 5-7 business days for carrier shipping time.

 Please note Gallery 512 Boutique is NOT responsible for:

• Delays with UPS or USPS shipping times once they are mailed and tracking is sent to the customer;
• Addresses that are incorrect due to customer error;
• Lost, damaged, or orders that are marked delivered but were not received; it is the customer's responsibility to contact the USPS or UPS office nearest you if you're package was not received but tracking shows it delivered. We recommend doing so immediately if you notice a discrepancy
• USPS Contact Information: 1-800-275-8777
• UPS Contact Information: 1-800-742-5877

We currently do not ship orders outside of the U.S.

Returns, Exchanges + Garment Care

At Gallery 512 Boutique, we understand that sometimes an item just isn't the right fit. We gladly accept returns and will issue a full refund to the original form of payment for the item(s), minus shipping charges. Please see below for our full return policy.

Sale Items: All Sale items are final sale.

Items eligible for returns must be received within 20 days of the date the items were received.  Items must have their original tags attached and be free from any stains and be unaltered, unwashed, and unworn.

To return your items, please mail them to:

Gallery 512 Boutique

20 N Minnesota Street

New Ulm, MN 56073

After we receive your item(s), we will issue a refund, less shipping costs, within 5 business days. If you received free shipping and are returning your entire purchase, please note that a shipping cost of $6.95 will be deducted from the return amount.

EXCHANGES

If you wish to exchange your item for another size, please email us at info@512-boutique.com with your order number, item number, and the size you would like to exchange for. If we have the size in stock, we would be happy to do an exchange for you and will hold your size for 5 days upon request. The customer requesting the exchange will be required to pay $6.95 shipping for the items being requested. Once we receive the original item back in the mail, we will issue a shipping invoice and mail the new requested size upon payment.

GARMENT CARE & LAUNDERING

Kindly be advised that we require customers follow the care instructions in accordance to what is listed on the on their garment label and cannot assume liability for items that are not laundered as recommended. Please take extra care to follow the laundering requirements as many of the items available in our boutique require extra care. Consequentially returns and exchanges for items that are mishandled cannot be accommodated.