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We are happy to do an exchange/return for all items that did not work for you. Please follow the appropriate directions below and let us know if you have any questions. Thank you for your support!

Please note that all sale items are final sale.

EXCHANGES

All sale items & accessories are final sale.

If you wish to exchange your item for another size, please email us at jessica@512-boutique.com with your order number, item number, and the size you would like to exchange for. If we have the size in stock, we would be happy to do an exchange for you and will hold your size for 5 days upon request. The customer requesting the exchange will be required to pay $5 shipping for the items being requested. Once we receive the original item back in the mail, we will issue a shipping invoice and mail the new requested size upon payment.

RETURNS 

All sale items & accessories are final sale.

Items eligible for returns must be received within 20 days of the date the items were received. Items must have their original tags attached and be free from any stains and be unaltered, unwashed, and unworn.

To return your items, please mail them to:

Gallery 512 Boutique

20 N Minnesota Street

New Ulm, MN 56073

After we receive your item(s), we will issue a refund, less shipping costs, within 5 business days. If you received free shipping and are returning your entire purchase, please note that a shipping cost of $5 will be deducted from the return amount.

ONLINE RETURNS TO STORE LOCATION

All sale items & accessories are final sale.

You may return your item(s) to any store location for store credit. In order to issue a store credit, please bring the original invoice with the return. Without the invoice, we are unable to process the return at the store location. Returns must have original tags and be unworn, unaltered, and unwashed

IN STORE PICKUP

(only use this if you plan to pickup your purchase in store - any orders that require shipping will be invoiced the $6.95 shipping fee )

Free pickup is available at our New Ulm location. 

If your purchase is below $100, to avoid a shipping charge for any order you want to pickup in our New Ulm store, please enter the code:

NEWULMSTOREPICKUP

into the coupon code. Once the order is ready for pickup, we will contact you to let you know it's ready. Please be sure to add an email and/or phone number into your customer account. Orders processed on business days Monday-Friday will typically be available that day. Orders placed after 3:00pm on Fridays will be processed on Monday. We will contact you by the email address on file (or phone if provided) when the order is ready for pickup.

Note: if you have a loyalty discount coupon code to use, we can either send you a custom invoice for your pickup order without shipping or we can reimburse shipping once the order is placed. Please put in the notes that it will be an in store pickup.

SHIPPING

Orders will be shipped within 1-2 business days of original purchase date. Once the order is shipped, you will receive an updated shipping notification with a tracking number. Allow for 5-7 business days for carrier shipping time.

All orders are charged a flat $6.95 and there is free shipping on all orders over $100.

Please note Gallery 512 Boutique is NOT responsible for:

• Delays with UPS or USPS shipping times once they are mailed and tracking is sent to the customer;
• Addresses that are incorrect due to customer error;
• Lost, damaged, or orders that are marked delivered but were not received; it is the customer's responsibility to contact the USPS or UPS office nearest you if you're package was not received but tracking shows it delivered. We recommend doing so immediately if you notice a discrepancy
• USPS Contact Information: 1-800-275-8777
• UPS Contact Information: 1-800-742-5877

We currently do not ship orders outside of the U.S.