Shipping policy

IN-STORE PICK UP:

(only use this if you plan to pick up your purchase in store - any orders that require shipping will be invoiced the $6.95 shipping fee)

Free pickup is available at our New Ulm location. 

For purchases under $100, to waive shipping fees for orders you plan to pick up at our New Ulm store, kindly apply the following code into the coupon code at check-out:

NEWULMSTOREPICKUP

Once the order is ready for pickup, we will contact you to let you know it's ready. Please be sure to add an email and/or phone number into your customer account. Orders processed on business days Monday-Friday will typically be available that day. Orders placed after 3:00pm on Fridays will be processed on Monday. We will contact you by the email address on file (or phone if provided) when the order is ready for pickup.

SHIPPING:

Orders will be shipped within 1-2 business days of original purchase date. Once the order is shipped, you will receive an updated shipping notification via email with a tracking number. Allow for 5-7 business days for carrier shipping time.

Please note Gallery 512 Boutique is NOT responsible for:

• Delays with UPS or USPS shipping times once they are mailed and tracking is sent to the customer;
• Addresses that are incorrect due to customer error;
• Lost, damaged, or orders that are marked delivered but were not received; it is the customer's responsibility to contact the USPS or UPS office nearest you if you're package was not received but tracking shows it delivered. We recommend doing so immediately if you notice a discrepancy.
• USPS Contact Information: 1-800-275-8777
• UPS Contact Information: 1-800-742-5877

We currently do not ship orders outside of the U.S.

 

How do I check the status of my order?

When your order has shipped, you will receive an email notification from us which will include a tracking number you can use to check its status. Please allow 48 hours for the tracking information to become available. 

Shipping to P.O. boxes

Some carriers have limitations around shipping to P.O. Boxes. If one of your carriers falls into this group, you should look up their policy and communicate it to your customers here. 

Refunds, returns, and exchanges

Please see our [Refund and Return Policy] for full details.